Terms & Conditions

All items will be delivered via Pos Laju only. We DO NOT entertain any Cash On Delivery (COD) or self collect request or meet up. All communication can ONLY be done via e-mails and we try our best to reply within 24 hours.

Please note that there will be limited e-mail support after office hours and during weekend (Saturday and Sunday) and Public Holidays, But we will try to answer the best we can accordingly. A confirmation e-mail with detailed instructions or information and bank-in details will be sent to the respective buyer that successfully made an order.

Full and correct payment need to be done in two (2) days after the order has made. We reserve the right to IGNORE buyer or CANCEL the order if no payment is received in two (2) days after the order has made. Please DO NOT buy for any items listed in this store if buyer DO NOT agree any of the above points. Major terms and conditions as below:

1. Do not accept the bargain, because the prices are very reasonable.

2. Photos and information provided is provided by the manufacturer, customer reference only, not actual photo, size and colour may also had the possibility of some difference.

3. OUR understaffed, does not provide real photo. Please forgive me.

4. All prices not including shipping. Goods will be deliver after receiving payment. Otherwise, we will notice you the customer.

5. If customers do not check the shopping list, under the wrong one, shop will not responsible.

6. After the purchase of order, if cancel the order, the order will not be refunded.  Please make the right decision before ordering.

7. If customers choose the goods which is out of stock,we will refund 100% of the amount to the customer. (this situation are rare)

8. If you have difficulty operating online orders, you can also e-mail, we will help you complete the whole process work orders.

9. Sent goods are without refund or replacement; damaged during postage, we will not be responsible.

10.Be sure to understand the conditions of return in order to avoid unnecessary disputes.

Ordering process

Log on vencouture.com -> choose items, click “add to cart” -> Proceed to Checkout -> Check details, Choose a shipping, enter your details and tick our agreement. -> Proceed to Confirmation. -> Double check everything, click below proceed to checkout to verify.

Payment will be notify to the customer with order number, payment amount and our bank information. For bank transfer please wait for the receipt after the transaction had been done.

We have the right unilaterally to modify or change the contents of this service agreement, and released through the website at any time of the contract matters, not otherwise notified individually.

**Free Shipping applies to Malaysia only.**

**Cash Voucher only valid for 1 month. Cannot be trade as Cash.**

** Please note that this terms and conditions are subject to be change without any prior notice. **


Return Policy

Privacy Policy

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